FAQ

Shipping & Tracking


Order Confirmation:


As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order, but please note that during busy periods additional fulfillment time may be required. 

For standard deliveries it typically takes 3-8 business days for delivery from the shipment date, but it can sometimes take up to 11 business days. For express deliveries, you can expect delivery within 1-2 business days of the shipment date.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@madeinbritainbrands.com

Why isn't my tracking number working?

Sometimes it can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed after your order shipped and you still do not see any tracking updates, please email support@tentree.com and our Customer Care team would be happy to look into it for you!

Can I change my shipping address?

When an order is placed, we begin processing it immediately to ship it out as fast as possible! Once your order has been shipped, we are unable to edit your shipping address or redirect your order. Please double check your address at checkout prior to placing your order to ensure it will be delivered to the correct location. 

You can contact our Customer Care team at info@madeinbritainbrands.com for any questions!

Can I change the shipping method of my order?

We are unable to make adjustments to the shipping method or billing information after an order has been placed. 

Please ensure you have selected your preferred shipping method at checkout before processing the payment.

My order says "delivered", but I haven't received it!

In some cases, parcels can get marked as delivered on your tracking link but still take a couple of days to physically arrive.

Please reach out to us at info@madeinbritainbrands.com if your order has been marked as delivered but you have not received it so our Customer Care team can look into it for you!

My order was marked as "Return to Sender", what do I do?

Orders can be returned to us by the carrier for several reasons including issues with the address provided, if you were not able to receive the order after a delivery attempt, or if the package was not claimed for several business days after being made available for customer pick-up. Unfortunately, we cannot reroute orders that have been marked as 'Returned to Sender'. 

If your tracking states your order was ‘Returned to Sender’, please email knfo@madeinbritainbrands.com so one of our Customer Care agents can help you further. 

Please note that any shipping fees paid on orders are non-refundable if your package was ‘Returned to Sender’.

Which carriers do you ship with?

We ship with Royal Mail, DHL, UPS, FedEx. 
If you have any questions about your order or your tracking information, please email us at info@madeinbritainbrands.com so we can assist you further.

Please note, international shipping and any additional import/custom fees are non-refundable. 

Please note that there is a non-refundable flat shipping fee of $20 for all international orders. Any duties/custom fees will be charged upon delivery, where applicable. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@madeinbritainbrands.com and we will process an insurance claim on your behalf.


Cancellations & Refunds

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Please ensure you read through our returns policy before beginning your return or exchange request.

Please review the conditions below:

1. Original shipping costs are non-refundable

2. Refunds will be issued to your original method of payment

3. Orders placed with store credit can only be refunded in store credit

4. You must print the label provided to you upon completing your return or exchange request, tape it on the outside of the package you're using, and send it back with the associated carrier

5. A $10 label fee will be deducted from your refund amount for any returns (If you opt for an exchange instead of a return, a pre-paid label will be provided and no $10 fee will be deducted)

How do I return a gift? 

We can only accept gift returns as exchanges or store credit within 30 days of the original purchase date through our online site. If you'd like to return or exchange a gift, you can proceed through our returns portal at the link below with the following information by selecting "Returning a gift?"

1. Name and email address of the person who placed the order

2. Name of the product you're returning

3. Your address & contact information

4. The size you’re wanting to exchange for/if you're wanting a store credit

Please note that if you decide to return the item for a store credit, a $10 fee will be deducted from your credit amount for the return label as per our return policy. 

How long will it take to receive my refund?

Different forms of payments have different processing times, so please allow for up to 10 business days for your refund to be back on your original method of payment once its been issued. Please note, our returns team can take up to 3-5 business days to inspect and process your return once its been delivered. 

If you haven't received your refund within 10 business days of your return being processed through our warehouse, please email info@madeinbritainbrands.com and we'd be happy to look into it further for you.

What carriers do you use for return labels?

For our US customers, a USPS return label will be provided after submitting your return or exchange request.

Please note that we do not provide return labels for international orders outside of the US. 

    Please ensure you read our return/exchange policy for further details before beginning your exchange and email us if you have any questions!

    Can I make an exchange for an item that is sold out?

    Unfortunately, we are unable to offer exchanges for any sold out items because we can’t guarantee that every product will be restocked. We recommend making a return request for a refund and proceeding with purchasing something else that would suit you better. 

    Please refer to our return/exchange policy for more information before beginning your return.


    Customer Support 

    Our Customer Care team is here to help! We are available for assistance within the business hours of 9am - 5pm EST from Monday - Friday and our average response time is within 1-3 business days.

    Please send us an email at info@madeinbritainbrands.com and we'd love to help you!